Customer Experience Representa...
Customer Experience

The Press Democrat, a division of Sonoma Media Investments is seeking a Recruitment Customer Experience Representative to join our classifieds team. You can have a rewarding career in this
position which focuses on creating a world class customer experience with internal and external customers alike. If you are ambitious, enjoy
building customer relationships and rapport, sales oriented and possess the desire to work proactively and independently in a quality-driven environment, this position may be for you.

Here are the details of the job.
Does this sound perfect for you?
You will receive and process inbound and outbound recruitment/help wanted ad related calls and walk-ins promptly and provide World Class customer service.
You will design and present compelling
campaign strategies to prospects and existing clients
You will perform proactive outbound calling
efforts to generate new and incremental
You will process payments for help wanted/recruitment, and other category types.
You will be cross-trained to serve as back-up relief for other Classified Department team members.
You will open new accounts, processing contracts, and ensuring that clients are billed
You will ensure processes & deadlines for insertion orders, contracts and ad material are consistently met
Demonstrate resilience and adaptability in the face of obstacles.

Check off the 'must haves'
below before you apply:
Bachelor's degree preferred or equivalent
Comparable sales or customer service position a plus.
Must be able to sit or stand for extended
periods of time.
Ability to work in a fast paced, multi-tasking environment with frequent interruptions

Sonoma Media Investments values the
contribution of their employees and offers a competitive compensation plan. We also offer an array of benefits, including medical, dental,
vision, 401K and Paid Time Off. Sonoma Media
Investments is committed to a drug and
alcohol free workplace. Any job offer is
conditional upon satisfactorily completing a background investigation and pre-employment drug testing. To be considered please submit a cover letter and resume to: And state the title of the position you are applying for in the subject line.
The Press Democrat is an Equal
Opportunity Employer
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